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Payment

I have a question.

Everytime I want to update my credit card I can't, because it always says that my card was declined and I need to update it or add a new payment method. I have money on my card and I have valid credit card.


Thank you for your answer.

iPhone 11, 13

Posted on Aug 19, 2020 2:21 AM

Reply
3 replies

Aug 19, 2020 2:33 AM in response to zana208

See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005. To resolve this, add a new payment method or update the billing information for your current payment method.


If you need additional help, use this support link from the document https://support.apple.com/contact  or use:

 

Apple telephonesupport https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.

 

Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.

 

iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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