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Hi, my iPhone can't be updated...

Why my iPhone can't be updated...?

iPhone 6, iOS 12

Posted on Aug 19, 2020 2:39 AM

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Question marked as Best reply

Posted on Aug 19, 2020 2:40 AM

These are the iOS options based on iPhone Model --> Learn how to--> Update your iPhone, iPad, or iPod touch - Apple Support

  • iOS 13.6.1 —> 6S / 6S Plus, SE, 7 / 7 Plus, 8 / 8 Plus, X, XR, XS /XS Max, 11,11 Pro /11 Pro Max
  • iOS 12.4.8 —> Final release supported on iPhone 5S, iPhone 6/6 Plus, iPad Air, iPad Mini 2, iPad Mini 3 and iPod Touch (6th generation)
  • iOS 10.3.4 —> Final release supported on iPhone 5 and iPad (4th generation) Wi-Fi + Cellular iOS 10.3.3 —> Final release supported on iPhone 5C and iPad (4th generation) Wi-Fi
  • iOS 9.3.6 —> Final release supported on iPhone 4S, iPad 2 Wi-Fi + Cellular, iPad (3rd generation) Wi-Fi + Cellular, and iPad Mini (1st generation) Wi-Fi + Cellular
  • iOS 9.3.5 —> Final release supported on iPod Touch (5th generation), iPad 2 Wi-Fi, iPad (3rd generation) Wi-Fi, and iPad Mini (1st generation) Wi-Fi
  • iOS 7.1.2 —> Final release supported on iPhone 4.
  • iOS 6.1.5 —> Final release supported on iPhone 3GS, and iPod Touch (4th generation)




VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air





1 reply
Question marked as Best reply

Aug 19, 2020 2:40 AM in response to firoz128

These are the iOS options based on iPhone Model --> Learn how to--> Update your iPhone, iPad, or iPod touch - Apple Support

  • iOS 13.6.1 —> 6S / 6S Plus, SE, 7 / 7 Plus, 8 / 8 Plus, X, XR, XS /XS Max, 11,11 Pro /11 Pro Max
  • iOS 12.4.8 —> Final release supported on iPhone 5S, iPhone 6/6 Plus, iPad Air, iPad Mini 2, iPad Mini 3 and iPod Touch (6th generation)
  • iOS 10.3.4 —> Final release supported on iPhone 5 and iPad (4th generation) Wi-Fi + Cellular iOS 10.3.3 —> Final release supported on iPhone 5C and iPad (4th generation) Wi-Fi
  • iOS 9.3.6 —> Final release supported on iPhone 4S, iPad 2 Wi-Fi + Cellular, iPad (3rd generation) Wi-Fi + Cellular, and iPad Mini (1st generation) Wi-Fi + Cellular
  • iOS 9.3.5 —> Final release supported on iPod Touch (5th generation), iPad 2 Wi-Fi, iPad (3rd generation) Wi-Fi, and iPad Mini (1st generation) Wi-Fi
  • iOS 7.1.2 —> Final release supported on iPhone 4.
  • iOS 6.1.5 —> Final release supported on iPhone 3GS, and iPod Touch (4th generation)




VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air





Hi, my iPhone can't be updated...

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