How do I reset password for my child's apple ID? I enter child's username (icloud email) and click forgot password. It has me enter my phone number (child does not have a phone). I reset the password, but it resets MY apple ID password and not my child's.
MacBook Pro 13″, macOS 10.15
UPDATE - Resolved hopefully! I was on phone with Apple Support for 2 hours. We finally got the child's apple ID into account recovery mode so will go through that process to recover and reset password. I think where the mix up happened was using the same rescue email for child account as for my account (and maybe adding my phone number to child account also mixed things up). We were in a perpetual loop resetting my password, not child's, about 15 different times and could not even sign out (the button was grayed) of the child account. Now just waiting for recovery message that may take awhile....
UPDATE - Resolved hopefully! I was on phone with Apple Support for 2 hours. We finally got the child's apple ID into account recovery mode so will go through that process to recover and reset password. I think where the mix up happened was using the same rescue email for child account as for my account (and maybe adding my phone number to child account also mixed things up). We were in a perpetual loop resetting my password, not child's, about 15 different times and could not even sign out (the button was grayed) of the child account. Now just waiting for recovery message that may take awhile....
From Family Sharing and Apple ID for your child - Apple Support
Your email address is the rescue email address for your child’s account, and you can use it with the security questions you provided to reset a forgotten password.
Also see If you forgot your Apple ID password – Apple Support
And would there be an issue if I am trying to resolve child's apple ID password from my laptop and not the child's laptop? I am going to this site on my laptop: https://iforgot.apple.com/password/verify/appleid
It does not give me an option for a rescue email address, only to confirm my phone number used for this apple ID (my phone #). It looks like for my apple ID, I have two-factor authentication on if that makes a difference. Once I enter my phone number (on laptop icloud.com forgot password), it sends a notice to my phone to 'Use this phone to reset your Apple ID password.' When I tap allow and change the password, it changes my password for my apple ID, not my child's apple ID (even though I entered the child's apple ID in the username field for forgot password).
No my apple ID and child's apple ID are different. I think last time I had an account recovery issue, I added my phone number in her apple ID to hopefully make it easier to recover. Guess that didn't work.
See Change your Apple ID password https://support.apple.com/en-us/HT201355
And, here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
See if you can get an email option for the reset since your child doesn't have a phone.
Also, FYI, when I am logged on with my apple ID, it shows my child's laptop as one of the devices I am logged into.
Are you sharing an Apple ID. If yes, that would explain what is happening?
Password Reset for Child on Family Sharing
