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I can't update applications

Keynote cannot be updated because it was refunded or purchased with a different Apple ID. I just bought MacBook Air I did not have another Apple ID. Please advise what should I do. Thank you!

MacBook Air 13″, macOS 10.15

Posted on Aug 19, 2020 8:56 AM

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Posted on Aug 19, 2020 1:23 PM

First, make a TimeMachine backup and then, try this: open launchpad, click on the Keynote app and hold it until it begins to wiggle. You'll see a little x on the icon now. Click on the x to delete the app. Go to the App Store, make sure you are logged in with your Apple ID and download Keynote again

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I can't update applications

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