Trying to upgrade Mac OS but it did not move forward the process

Question

Trying to upgrade Mac OS but it did not move forward the process

I was on the phone for literally 2 hours with one specialist, and another for over an hour with no help. They tried but recommend I make an in store appt.

I have a mid 2011 Mac desktop. The OS is obsolete and they were trying to upgrade me to the latest OS which I was told was 2013, as my Mac cannot work with anything newer.

I followed the instructions to the T. However my MAC did not move forward in the process at all and the time elapsed stayed the same.

There has to be a way for me to get this baby up and running again. PLEASE HELP!!!

[Edited by Moderator]

iMac Line (2012 and Later)

Posted on Aug 19, 2020 5:31 PM

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Answer 1

Best reply

BDAqua

Level 10

239,393 points

Aug 19, 2020 7:33 PM in response to Helpmeupgrademy2011MacdesktpOS

What OS are you on now?

10.13.6 is as high as it can go.

Don't use Firefox for this link...

https://itunes.apple.com/app/macos-high-sierra/id1246284741?mt=12

If you get a corrupted message...

Naw, not damaged, it's just that you have an old copy already in Applications, there are 2 cures...

Disconnect from the Internet & set the Date back to 2014, then you can run the Install MacsOS High Sierra App in Applications, so expired Certificates are not expired.

Or... trash the Install MacsOS High Sierra.app in Applications then a new copy more recent version can be downloaded.

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Answer 2

BDAqua

Level 10

239,393 points

Aug 19, 2020 8:17 PM in response to Helpmeupgrademy2011MacdesktpOS

Did you try this???

Don't use Firefox for this link...

https://itunes.apple.com/app/macos-high-sierra/id1246284741?mt=12

If you get a corrupted message...

Naw, not damaged, it's just that you have an old copy already in Applications, there are 2 cures...

Disconnect from the Internet & set the Date back to 2014, then you can run the Install MacsOS High Sierra App in Applications, so expired Certificates are not expired.

Or... trash the Install MacsOS High Sierra.app in Applications then a new copy more recent version can be downloaded.

Or...

1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold the following combinations on your keyboard.

Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.

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