Contact the folks at Apple.
Contact the folks at Apple.
You will need to use one of the support links below. The primary option (telephone support) under the Apple recommended support link below has not been consistently available recently. It is not available now. (5:48 am) So if it is not working properly when you need it, then use one of the other support links I posted below to contact Apple support.
See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”
Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.
You can use Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.
And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.
Hi I am trying to download an app and i get a not saying THERE IS A BILLING PROBLEM WITH A PREVIOUS PURCHASE I called a few weeks ago to get my account right because I had a diseable account but know this what can i do to fix when i press continue it take me to address change but that is my address so i dont know what to do could you pleace help
We’re other users. Not Apple. Select the contact support link in the upper right, and select the billing & subscriptions path, and ask the folks that work for Apple...
My App Store has been disabled and I can’t seem to be able to download any app on my iPhone