Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My face id will open for my brother. How do i fix this problem? Iphone 11

My face id will open for my brother. How do i fix this problem? Iphone 11

iPhone 11

Posted on Aug 19, 2020 10:07 PM

Reply
Question marked as Best reply

Posted on Aug 19, 2020 10:29 PM

Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you. You can't create a new appearance if you're wearing a face mask.


To set up an alternate appearance:

  1. Go to Settings > Face ID & Passcode. If asked, enter your passcode.
  2. Tap Set Up an Alternate Appearance.
  3. Look straight into your iPhone or iPad and place your face inside the frame.
  4. Gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.
  5. When you finish the first Face ID scan, tap Continue.
  6. Gently move your head to complete the circle for a second time.
  7. When Face ID setup is complete, tap Done.
1 reply
Question marked as Best reply

Aug 19, 2020 10:29 PM in response to khurtsbileg

Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you. You can't create a new appearance if you're wearing a face mask.


To set up an alternate appearance:

  1. Go to Settings > Face ID & Passcode. If asked, enter your passcode.
  2. Tap Set Up an Alternate Appearance.
  3. Look straight into your iPhone or iPad and place your face inside the frame.
  4. Gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.
  5. When you finish the first Face ID scan, tap Continue.
  6. Gently move your head to complete the circle for a second time.
  7. When Face ID setup is complete, tap Done.

My face id will open for my brother. How do i fix this problem? Iphone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.