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I have bought my Apple Watch series 5 2 days ago. It does does not track my activity. When opening the Activity app on my Watch, only a black screen appears.

Can you please advise how I could fix this and have my Watch display my activities as expected.

Apple Watch Series 5, watchOS 6

Posted on Aug 20, 2020 12:07 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2020 1:44 PM

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup. This deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


2 replies
Question marked as Top-ranking reply

Aug 20, 2020 1:44 PM in response to évaP

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup. This deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


I have bought my Apple Watch series 5 2 days ago. It does does not track my activity. When opening the Activity app on my Watch, only a black screen appears.

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