I recently made a purchase of the AirPods Pro to use both with my iPhone and my Windows 10 operating Dell XPS laptop. They were working fine when I first got them but they

I recently made a purchase of the AirPods Pro to use both with my iPhone and my Windows 10 operating Dell XPS laptop. They were working fine when I first got them but they're now having some issues. I am able to pair and connect them flawlessly, but when I start playing anything with audio, even the sound test feature, the audio cuts out completely within a few milliseconds. One strange thing I've found is that when I switch between the Noise Cancelling and Transparency modes, I hear the audio playing on my laptop crackling through the AirPods. Other than this, I hear nothing. I have tried all the basics (updating drivers, unpairing and repairing, messing with the sound settings for the AirPods) with no luck. Any help in fixing this would be appreciated!