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My Ipad

I bought an iPad off my sister and we rest it to erase everything but she doesn’t know the email she first created with the iPad and now I can’t get pass the activation lock. What do I do?

Posted on Aug 20, 2020 6:20 PM

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Posted on Aug 20, 2020 6:38 PM

You can't bypass Activation Lock. Your sister needs to recover her Apple ID and Apple ID Password to get into the device.


See this link about turning off Activation Lock --> Turn off Activation Lock - Apple Support


If your sister is unable to recover the ID and Password, the ONLY hope you have is if she has the original purchase receipt clearly showing the iPad serial number on it. With that, Apple will help. Without it, Apple will NOT help and the iPad will remain Activation Locked and unusable.

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Question marked as Best reply

Aug 20, 2020 6:38 PM in response to DW gamer YouTube

You can't bypass Activation Lock. Your sister needs to recover her Apple ID and Apple ID Password to get into the device.


See this link about turning off Activation Lock --> Turn off Activation Lock - Apple Support


If your sister is unable to recover the ID and Password, the ONLY hope you have is if she has the original purchase receipt clearly showing the iPad serial number on it. With that, Apple will help. Without it, Apple will NOT help and the iPad will remain Activation Locked and unusable.

Aug 21, 2020 4:04 AM in response to DW gamer YouTube

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Your Sister will need this information...


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


To fully sanitise the iPad of all data - prepare the iPad for reuse by a new owner - you should follow this procedure:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support



My Ipad

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