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resetting my phone and it keeps saying my apple id is incorrect

resetting my phone and it keeps saying apple id is incorrect

Posted on Aug 20, 2020 6:52 PM

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Question marked as Top-ranking reply

Posted on Aug 21, 2020 3:52 AM

See Turn off Activation Lock https://support.apple.com/en-us/HT201441If you acquired your device second hand from an individual (almost invariably not the prior legal owner), you will need to obtain the needed password from the prior legal owner (almost invariably not the seller) or have the prior legal owner sign out of iCloud; erase the device; and remove it from their device list. If you cannot do so, then the device is useless to you.

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Question marked as Top-ranking reply

Aug 21, 2020 3:52 AM in response to Elaine4004

See Turn off Activation Lock https://support.apple.com/en-us/HT201441If you acquired your device second hand from an individual (almost invariably not the prior legal owner), you will need to obtain the needed password from the prior legal owner (almost invariably not the seller) or have the prior legal owner sign out of iCloud; erase the device; and remove it from their device list. If you cannot do so, then the device is useless to you.

resetting my phone and it keeps saying my apple id is incorrect

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