Was told I need a new ID but what about my purchased apps on my old account?

Question

Was told I need a new ID but what about my purchased apps on my old account?

So I was having a lot of fraudulent charges on my account over the past few months that I've since taken care of and now have a new bank account, so all should be well. My Apple ID was disabled, that's fine, fixed that before, shouldn't be a problem. But apparently my ID no longer meets standards to enable again, I don't know what that means but it's whatever. Creating a new ID isn't a big deal, but what about apps and in-app purchases made on the previous account? I can't update apps I've downloaded/bought on the now disabled ID, how do I reconcile that? Because if these apps are now rendered unupdatedable/unusable I will be irked.

iPhone 8, iOS 13

Posted on Aug 21, 2020 6:08 AM

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Answer 1

Eric Root

Level 10

685,317 points

Aug 21, 2020 6:25 AM in response to AnoeticDuckling

When you create/use a new Apple ID, you lose access to some of your data and the purchases made with prior existing Apple ID.

Have you contacted Apple ID Support to see if you can get the ID enabled again? If they won't enable the ID, try asking them if they can transfer your prior purchases to you new ID. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Starting an online chat with Apple Support

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

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Answer 2

Aug 21, 2020 6:31 AM in response to AnoeticDuckling

Try this approach to solving your problem (per Eric Root originally). Sign out of the App and iTunes Stores; restart your device; and sign back in. Then check your apps needing updating to see if they are in your purchases history (https://support.apple.com/en-us/HT204088). If they aren't, you can delete them, and purchase/download again under you current Apple ID if you want. If the apps are in your purchases history, contact Apple support. You can use these support options:

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.

Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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Answer 3

Aug 21, 2020 6:35 AM in response to AnoeticDuckling

I understand, but note that an app is inextricably linked to the first Apple ID and cannot be linked to another without downloading it again, which may require purchasing it again. Those are Apple's rules.

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Answer 4

Aug 21, 2020 6:27 AM in response to Eric Root

Yes, I called Support, they are the ones who told me I needed a new ID and they wouldn't enable my previous one. I asked about my previous purchases and was only told they would be avaliable under the old ID.

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Answer 5

Aug 21, 2020 6:28 AM in response to donv_the_ghost

My problem is just that, I don't want to repurchase these things. I want access to the items I already bought and to be able to update these apps that I have paid for, either for the app itself or with in-app purchases.

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Answer 6

Aug 21, 2020 6:38 AM in response to donv_the_ghost

I hate it but thank you

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Answer 7

Aug 21, 2020 6:39 AM in response to AnoeticDuckling

You are very welcome, and be safe.

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Was told I need a new ID but what about my purchased apps on my old account?

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