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Black screen with Apple logo

My mom’s phone is stuck on a black screen with the white Apple logo. We don’t know what’s wrong or how to fix it, does anyone have any idea?

iPhone 11 Pro Max

Posted on Aug 21, 2020 8:39 AM

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Question marked as Best reply

Posted on Aug 21, 2020 9:02 AM

If your iPhone is stuck on the Apple logo

https://support.apple.com/en-us/HT210616

1 reply

Black screen with Apple logo

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