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Disabled Apple ID and no access to the recovery email.

Hey. So i'd appreciate if i could get a bit of help on a matter. It appears my sister's apple ID has been disabled and to make matters worse, those that setup her ipad entered the recovery email as the exact same apple ID she signed up with. I have no access to the email and also the other device she signed into with that apple ID was stolen. I would appreciate any feedback even if it states that there is nothing i can do. Beats sitting here and making futile attempts for a doomed outcome. Thank you.

iPad mini Wi-Fi

Posted on Aug 21, 2020 11:00 AM

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Question marked as Top-ranking reply

Posted on Aug 21, 2020 11:02 AM

If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account. …

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.” Eventually you will be able to enter account recovery. “If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account.” (from Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974)

 

Thus, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921Read the whole document carefully. 

_________


If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306

 

The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”


If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”

 

Next, remove your passcode (see the document for the steps). Then, restore your phone on your computer (see the document for the steps).


“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone.”

2 replies
Question marked as Top-ranking reply

Aug 21, 2020 11:02 AM in response to señor2714

If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account. …

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.” Eventually you will be able to enter account recovery. “If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account.” (from Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974)

 

Thus, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921Read the whole document carefully. 

_________


If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306

 

The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”


If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”

 

Next, remove your passcode (see the document for the steps). Then, restore your phone on your computer (see the document for the steps).


“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone.”

Aug 21, 2020 12:29 PM in response to señor2714

 contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Starting an online chat with Apple Support


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

Disabled Apple ID and no access to the recovery email.

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