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iPhone XS screen right side not responding for touching

Hi! Ever since I upgraded to 13.6.1 my screen’s right side faults to respond touching . It’s very strange because it doesn’t work all across the edge straight from the bottom to the top (see the screenshot, I tried to fill a note with a pencil). I actually have to flip my phone and type horizontally because the buttons on the right aren’t reachable. 

Yesterday I tried switching the screen to larger mode in the settings and then switched back to standard and it helped for a while. But then it failed again and remains unresponsive until now. Any ideas what it could be caused by and what should I do now? I didn’t go for repairs service yet cause it doesn’t look like a hardware issue. Thanks!



iPhone XS, iOS 14

Posted on Aug 21, 2020 12:32 PM

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Question marked as Best answer

Yes, turned out to be a hardware issue. Prior to going to the service centre I tried everything to eliminate the problem with the iOS, software etc, that is I did a hard reset and then restored as a new device. The issue still persisted. I even activated developer mode/profile and upgraded to iOS 14 beta 5 and still got the issue.

Posted on Aug 24, 2020 12:55 PM

166 replies

Dec 13, 2020 3:52 AM in response to renatolla

Hi all,


I am also facing the similar issue where top portion of the screen of my iPhone XS Max has stopped working after software update. I called the service centre with regard to this and they have told that if lots of customers are facing g the similar issue and they receive lots of calls then they might be able to escalate the issue for screen replacement. So please all of you find time to call the customer service to complain about the issue you are facing. Also, let me know if any of you have got successful resolution.

Dec 13, 2020 4:10 PM in response to PratikshaK

I have the same issue with my iPhone XS. Suddenly I just cannot type letter P and all right edge of my touch doesn’t respond. I called and the customer service asked me to replace the screen with at my own cost. I will go to an Apple store on Tuesday, and I want to understand how they know it is not a product defect but my fault causing it. Seems there are a lot similar problems and Apple need to escalate it.

Dec 15, 2020 3:51 PM in response to renatolla

I have the same issue with the right side. Just took it to the Apple Store in Bethesda, Maryland. (Not so)Genius Bar guy said "did you have the screen replaced by an unauthorized dealer" or did you drop it? Then he tried to pry his fingernail under the edge and show us that the screen was detached in the upper right corner. Because he was behind the COVID screen I really couldn't see but just agreed with him. His solution was a $275 screen replacement or I should use the $300 credit to upgrade to another phone. I told him I'd think about it. When I got home I examined the phone and could not see the screen detached. Total lie to get me to upgrade or pay to fix it. Such a BS conversation with Apple. I'm going back to the store and mention this thread. The phone has been in a case and has no sign of damage.

Dec 16, 2020 3:54 PM in response to renatolla

I have the same issue. I called customer service and they asked me to go to an Apple store. Today i went the the Genius bar in World Trade Center, New York City and they said it was a hardware issue and they can fix it if I pay $275 to replace the screen. I asked them that, in this thread, there are over 120+ "i have this problem too" complaining for the same issue since Aug 21, 2020, i.e. in less than 4 months, how do you know it is not a product defect but my fault causing it, so I have to take the cost of fixing it? The guy at Genius bar just said "it is not my job answering you this question. You need to call customer service again to reflect this to the engineering team. It is not my job to reflect this". He also said, "obviously this issue is not widespread enough for Apple to give you a free replacement. We cannot give you a lenience.". I argued back that "I'm not even asking for a lenience at all, I want to make sure there is a channel Apple can know its potential product defect, rather than having consumer suffer from it and fix it at their own cost. In this thread all the complains are about the same model having the same issue and this not normal to me at all. I bought my iPhone 256GB really expecting to use it for more than 3 years, and now less than 2 years I cannot use it any more. I didn't do anything about it and it just suddenly happened, and I do see it as a product quality issue rather than my fault." I do encourage everyone seeing this problem here to REPORT your issue to customer service to make them aware. As long as they notice that it is a widespread issue, they might have a free replacement or recall, just like what they did for iPhone X or 11.

Dec 18, 2020 8:22 AM in response to tianyi210

iPhone X user here. 4 days ago updated to iOS 14.3 and started having ghost touches and lags. Did a reboot, it seemed to fix it for couple of days. Now the right side is lagging as well and it doesn’t seem to be phone wide, because on some apps only the right lower part is unresponsive, for some its the top part. This incosistency shows that it probably is an issue with software not hardware. Will not pay for screen replacement until there is a definitive answer that software is not to blame. I rather use that money as a starting saving for a new phone if this is not fixed in next updates.

Dec 18, 2020 10:38 AM in response to renatolla

Hi -- i'm having the exact same issue. I don't live in the USA and will definitely not pay for a new screen (not only because it is not reasonable, but also because in my country there is no genius bar or apple store where to do this safely). Does anyone have any idea on how to solve this? P, 0 and delete are simply not working. I already made the reset. Nothing (plus i lost all my stored passwords). This is crazy.


Dec 20, 2020 1:02 AM in response to dudepro

There is no way that this is a hardware issue.


This started happening to me with my Xs. A few days later is resolved itself only to start again a few days after that.


I set my keyboard to left handed and that got me by for a while. With the new iOS update it solved the problem again. Only for it to return again after a few days.


I changed some settings which seemed to help. Stopped using dark mode and turned off bold text. Haven’t had the issue for a good while now.

iPhone XS screen right side not responding for touching

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