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iPhone XS screen right side not responding for touching

Hi! Ever since I upgraded to 13.6.1 my screen’s right side faults to respond touching . It’s very strange because it doesn’t work all across the edge straight from the bottom to the top (see the screenshot, I tried to fill a note with a pencil). I actually have to flip my phone and type horizontally because the buttons on the right aren’t reachable. 

Yesterday I tried switching the screen to larger mode in the settings and then switched back to standard and it helped for a while. But then it failed again and remains unresponsive until now. Any ideas what it could be caused by and what should I do now? I didn’t go for repairs service yet cause it doesn’t look like a hardware issue. Thanks!



iPhone XS, iOS 14

Posted on Aug 21, 2020 12:32 PM

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Question marked as Best answer

Yes, turned out to be a hardware issue. Prior to going to the service centre I tried everything to eliminate the problem with the iOS, software etc, that is I did a hard reset and then restored as a new device. The issue still persisted. I even activated developer mode/profile and upgraded to iOS 14 beta 5 and still got the issue.

Posted on Aug 24, 2020 12:55 PM

166 replies

Aug 9, 2021 7:35 AM in response to rolalafi

Hi


I have the same issue. My Xs was bought new in October 2018. Went into my local Apple store today (In Cribbs Causeway Bristol) and was told I had to pay for a new screen as they confirmed the edge of the right hand side was faulty to touch. Saw this thread and now on to Apple support who won't do anything. I have said there are over 11 pages of people with the same problem and there is a service repair for the X and 11 which also have touch screen issues. I asked for it to be raised as a complaint as the customer support advisor said it was outside the 1 year warranty (I did have apple care for year 2) Had iPhones since the 1st one launched and never had any problems.

Aug 17, 2021 6:38 AM in response to 69Jakub

Just been back to the Apple store in Bristol. Another part of the screen has failed. Apple won't do anything. I registered a complaint with Apple Support just in case there is a future recall/service repair. Bought the phone from Very so submitted a claim to them. Apple store did a report which I have emailed to Very. Just need to wait now, I have cited UK consumer law and said I would expect a phone costing £999 to last at least 3 years.

Aug 18, 2021 8:06 PM in response to renatolla

Same problem just happened to my iPhone XS 45 minutes ago, came on my laptop and started googling and found this thread. Bc of travel plans, cannot address the issue until the weekend but from reading responses seems as if Apple is ignoring the problem anyways. Admittedly, I didn't read all 11 pages on here, but some info about my situation: I was in the middle of playing a game on my phone when it the entire screen became unresponsive. I closed the app and suddenly my phone had a mind of its own. It was opening and closing apps, and I was swiping like crazy to try and get to settings. Once I opened settings the phone was going in and changing up things so fast I still have no idea what was changed. Thought I was hacked, powered down phone. Waited some time, powered on, and now right side will not work. Did the ghost touching happen to anyone else? Also, I am not savvy with technology at all, but is there anything in the Assistive Category in settings that might help temporarily patch the problem? Saw this on another site but was for older software.

Sep 3, 2021 2:39 AM in response to Ilovehanakokun

Oops idk why it didn’t load my text (so I’m pasting it in the replies) I’m just now getting this issue too. My c and f key don’t work (I have to use other means I.e. autocorrect or mic which is very annoying/tedious.) also when I first looked this up a tip told me to restart my phone (didn’t work) but the first 20 times I couldn’t do it bc I couldn’t slide the power off button bc (same issue for the keys and also answering calls- weird bc when I answer calls I sometimes get the two (red and green) hang up or pick up buttons which I can answer but sometimes get sliding to answer which is weird why this is inconsistent but I can’t answer calls when the sliding option is what appears.)

Sep 9, 2021 9:41 PM in response to renatolla

So beyond frustrated and annoyed at the useless “genius” bar. Not helpful and reset my phone which did absolutely nothing but erase my data. Out for our $$$ and this issue of my right side of xs not working is going to make me an android user instead of purchasing all apple products which I do now along with my husband. No more apple for me if they don’t respond to people’s questions regarding why this is happening to so many of us!!! And repair for free instead of charging an outrageous fee.

Sep 27, 2021 9:15 AM in response to renatolla

having same issue iphone xs, cant type letter p or 0 . sometimes it will work but not very often,, did the note draw thing and whole right side is out, it started yesterday and also when it started the phone was acting really slow and freezing, so when i got home i ended up updating to io15 thinking it may help, but nope, nothing i have tried has helped , besides using left handed keyboard... got my phone thru att and have insurance on it but havnt contacted them yet. anybody found a solution ?

iPhone XS screen right side not responding for touching

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