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iPhone XS screen right side not responding for touching

Hi! Ever since I upgraded to 13.6.1 my screen’s right side faults to respond touching . It’s very strange because it doesn’t work all across the edge straight from the bottom to the top (see the screenshot, I tried to fill a note with a pencil). I actually have to flip my phone and type horizontally because the buttons on the right aren’t reachable. 

Yesterday I tried switching the screen to larger mode in the settings and then switched back to standard and it helped for a while. But then it failed again and remains unresponsive until now. Any ideas what it could be caused by and what should I do now? I didn’t go for repairs service yet cause it doesn’t look like a hardware issue. Thanks!



iPhone XS, iOS 14

Posted on Aug 21, 2020 12:32 PM

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Question marked as Best answer

Yes, turned out to be a hardware issue. Prior to going to the service centre I tried everything to eliminate the problem with the iOS, software etc, that is I did a hard reset and then restored as a new device. The issue still persisted. I even activated developer mode/profile and upgraded to iOS 14 beta 5 and still got the issue.

Posted on Aug 24, 2020 12:55 PM

6 replies
Question marked as Helpful

Oct 16, 2020 10:18 AM in response to Dineshjiee

Had the same issue after the ios 14 update. Cant type P or 0 or basically anything along the right side of the screen on my XS. Apple store said to restore the phone as new and not from a backup. Ill wait for the next update before I mess with that. They also suggested replacing the screen... no thanks since it was perfectly fine before the update.

166 replies

Aug 22, 2020 10:39 AM in response to renatolla

Hello renatolla,


We understand that the right side of your iPhone is not responding to touch. You’re in the right place, we’d be glad to assist in seeking a solution.


You have taken some great troubleshooting steps so far, but make sure to follow all of the steps here: If the screen isn’t working on your iPhone or iPad


If those do not help, it may be a hardware issue.


Have a great day.



Question marked as Best answer

Aug 24, 2020 12:55 PM in response to jdo_apple

Yes, turned out to be a hardware issue. Prior to going to the service centre I tried everything to eliminate the problem with the iOS, software etc, that is I did a hard reset and then restored as a new device. The issue still persisted. I even activated developer mode/profile and upgraded to iOS 14 beta 5 and still got the issue.

Question marked as Helpful

Oct 16, 2020 10:18 AM in response to Dineshjiee

Had the same issue after the ios 14 update. Cant type P or 0 or basically anything along the right side of the screen on my XS. Apple store said to restore the phone as new and not from a backup. Ill wait for the next update before I mess with that. They also suggested replacing the screen... no thanks since it was perfectly fine before the update.

iPhone XS screen right side not responding for touching

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