Not a full refund

I bought something in the app store which used up the credit I had in the app store and it charged my card the remaining balance. I got the wrong thing and asked for a refund. However, I got the credits refunded today but I was not refunded for the remaining balance that was taken from my debit card. Do I have to wait til the weekend is over or...?

iPhone 8, iOS 13

Posted on Aug 21, 2020 2:44 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2020 12:50 AM

When will I get the money back? -

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

• Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.

• Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

• All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Aug 22, 2020 12:50 AM in response to Raq-sal

When will I get the money back? -

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

• Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.

• Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

• All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

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Not a full refund

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