Level 1

4 points

I need to speak to a manager about about my new macbook I purchased on June

I need some one to understand this serious issue

Posted on Aug 21, 2020 3:28 PM

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Top-ranking reply

Level 9

57,531 points

Posted on Aug 21, 2020 3:37 PM

We are not Apple, we are users like you. You need to contact Apple.

https://www.apple.com/contact/

Or, you could describe the problems you’re having and we could try to help solve them.

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Similar questions

Is it normal to have so many access denied errors due to sandbox for apple system processes? I just did a clean install Ventur and am getting a lot of access denied errors reported for system processes. The clean install involved reformatting the entire internal SSD by choosing the device, not the volumes and then installing from a bootable USB, although I didn't actually boot from the USB, I just did it while I was in Recovery after reformatting the disk - but used the USB files (which I had just created using the create bootable installer tool in the Ventura 13.1 app itself). Is this normal? The error rate is really fast, and at times the fault rate for various system processes is, as well. I'm concerned that either the Mac itself is a lemon, or Ventura is. I should point out that this is a MacBook Pro 14" 18,4 - the 10 cpu/24 gpu M1, with 64 gb memory and a 2 TB drive. I have had various problems - it's now been 48 hours since the install and the battery isn't using optimal charging yet, as it should be by now. I think it is turned on - at least system settings says it is, but cfprefsd is one of the process getting sandbox errors when trying to read my preferences and at least in the case of Allow Remote Access, I had to toggle the switch a couple of times before sshd actually ran. Changing the computer name also seemed to take a while to display correctly, I had to keep changing it back to my desired name because it would revert to the default name. I'm not sure if the Systems Setting is displaying the actual state of various options because of that. This is a MacBook Pro 18,4, with the 10 cpu/24 gpu M1, 64 gb memory and a 2 TB drive.
4650 7

3 replies

Top-ranking reply

Level 9

57,531 points

Aug 21, 2020 3:37 PM in response to bebi261

We are not Apple, we are users like you. You need to contact Apple.

https://www.apple.com/contact/

Or, you could describe the problems you’re having and we could try to help solve them.

Reply

Level 9

78,580 points

Aug 21, 2020 4:44 PM in response to bebi261

FYI, there is no manager here, we are all other users here.

If you are past the 14 day return period, then the warranty will be valid, so start a support ticket and send or take it in for service.

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Level 1

4 points

Aug 21, 2020 3:30 PM in response to bebi261

I have issue with my new laptop I called the customer service couple of time and still I have the same problem I explain dot them that this laptop need to be replace even f I passed the return day it is nit my problem if the laptop will keep frozen and it is just new

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I need to speak to a manager about about my new macbook I purchased on June

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