Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock

How can I take activation lock off an old iPhone I don’t know the password to the Apple ID used with it

iPhone 7 Plus

Posted on Aug 21, 2020 6:16 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2020 6:22 PM

You can't.

Activation Lock is a theft deterrent feature with no bypass or workaround.

Without the owner's authorisation (Apple ID & password), no thief or anyone including you can re-use the device

2 replies

Aug 21, 2020 6:52 PM in response to Denisev22

Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


If you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.