You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

âș If you can't accept iCloud Terms and Conditions... Learn more >

âș If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch problem with new device

Hello,
I have a problem with the touch on the iPhone 11 Pro max.
Does anyone know what i can to do?


Video of the problem


https://www.youtube.com/watch?v=JP2AkljrU-I&list=PLFHTCLvYkKu53saAhunMTno4HSVzS2zaf

iPhone 11 Pro Max, iOS 13

Posted on Aug 21, 2020 7:31 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2020 9:38 PM

Hello.

Touch issue is hardware issue. If restarting your iPhone doesn't resolve the problem, then you should bring it to Apple for fix/replacement, whatever they decide to do. Your iPhone 11 Pro Max still has warranty, so use it.

Schedule an appointment at a Genius Bar or the nearest Apple Authorized Service Provider.

1 reply
Question marked as Top-ranking reply

Aug 21, 2020 9:38 PM in response to dima188

Hello.

Touch issue is hardware issue. If restarting your iPhone doesn't resolve the problem, then you should bring it to Apple for fix/replacement, whatever they decide to do. Your iPhone 11 Pro Max still has warranty, so use it.

Schedule an appointment at a Genius Bar or the nearest Apple Authorized Service Provider.

Touch problem with new device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.