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Touch problem with new device

Hello,
I have a problem with the touch on the iPhone 11 Pro max.
Does anyone know what i can to do?


Video of the problem


https://www.youtube.com/watch?v=JP2AkljrU-I&list=PLFHTCLvYkKu53saAhunMTno4HSVzS2zaf

iPhone 11 Pro Max, iOS 13

Posted on Aug 21, 2020 7:31 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2020 9:38 PM

Hello.

Touch issue is hardware issue. If restarting your iPhone doesn't resolve the problem, then you should bring it to Apple for fix/replacement, whatever they decide to do. Your iPhone 11 Pro Max still has warranty, so use it.

Schedule an appointment at a Genius Bar or the nearest Apple Authorized Service Provider.

1 reply
Question marked as Top-ranking reply

Aug 21, 2020 9:38 PM in response to dima188

Hello.

Touch issue is hardware issue. If restarting your iPhone doesn't resolve the problem, then you should bring it to Apple for fix/replacement, whatever they decide to do. Your iPhone 11 Pro Max still has warranty, so use it.

Schedule an appointment at a Genius Bar or the nearest Apple Authorized Service Provider.

Touch problem with new device

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