Apple ID

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Level 1

4 points

Apple ID

For some reason, my iPhone stops functioning properly and it needs me to sign back in. I forget my password and then reset it. But the account on my phone refuses the password. It’s not like it’s wrong or something, because I signed into my Apple account through the website, no problem there. I also signed into my Apple account on the website with my other phone, also no problem. So why is it that it doesn’t work when I’m trying to sign in on my phone and it doesn’t work?

Its not that the password is wrong or the connection is bad, it’s not just working.

What do I do?! Help me.

Posted on Aug 22, 2020 3:34 AM

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Answer 1

Best reply

Eric Root

Level 10

684,111 points

Aug 22, 2020 6:41 AM in response to nneka16

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.

If necessary

Hard reset.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Backup - Restore your device from an iCloud or iTunes backup.

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Answer 2

Aug 22, 2020 3:40 AM in response to nneka16

I suggest that you contact Apple support. Use one one these options:

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option for you.

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Apple ID

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