Phone needs update
My phones needing an update and my passwords not working and I’ve tried to make a new one and even the new password isn’t working. Help!
iPhone 8 Plus, iOS 13
Question marked as
User profile for user:
jeremy_v
User level:
Community Specialist
Hi there Butterfly2086,
We understand you're experiencing an issue with updating your iPhone, and we'd like to share some resources that can help.
To get started, check out this page if the issue is with the iPhone passcode: If you forgot the passcode on your iPhone, or your iPhone is disabled
Alternatively, if the password issue is with your Apple ID, review this article: If you forgot your Apple ID password
This page may also help: Update your iPhone, iPad, or iPod touch
Cheers!