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So I am looking to upgrade an old macbook from Lion to El Captain to High Sierra. I have downloaded the El Captain from the apple support page, but I keep getting an error saying "This version of OS X 10.11 cannot be installed on this computer". The laptop looks to have "passed" the criteria for the upgrade, but I am having no success. Please help!
Thanks!!!
MacBook
Ok the vital piece of information you have withheld is the model and year of your mac,
if you want help then help us. Also the El Capitan you seem to have downloaded from the
Apple Support site sounds like an update to El Capitan, these updates can only be applied
if you are running an earlier version of the OS the update is for.
Below you will find links to upgrade your macsOS,
read Section 1 in each to see if your mac is compatible, then read all instructions and
then read them again so you are sure you understand.
Please use Safari to access the following links do not use Firefox
How to upgrade to macOS Mojave - Apple Support
How to upgrade to macOS High Sierra - Apple Support
How to upgrade to OS X El Capitan - Apple Support
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Connect your mac to your router via cable rather than rely on WiFi.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If the App Store says ‘Open’ then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS ******.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you are considering upgrading to Catalina be warned that it does not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then
contact the developers of the apps to see if they provide 64bit updates.
Ok the vital piece of information you have withheld is the model and year of your mac,
if you want help then help us. Also the El Capitan you seem to have downloaded from the
Apple Support site sounds like an update to El Capitan, these updates can only be applied
if you are running an earlier version of the OS the update is for.
Below you will find links to upgrade your macsOS,
read Section 1 in each to see if your mac is compatible, then read all instructions and
then read them again so you are sure you understand.
Please use Safari to access the following links do not use Firefox
How to upgrade to macOS Mojave - Apple Support
How to upgrade to macOS High Sierra - Apple Support
How to upgrade to OS X El Capitan - Apple Support
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Connect your mac to your router via cable rather than rely on WiFi.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If the App Store says ‘Open’ then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS ******.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you are considering upgrading to Catalina be warned that it does not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then
contact the developers of the apps to see if they provide 64bit updates.
Thanks! I Appreciate your assistance and sorry I forgot to add some pertinent details. I thought my MacBook was a 2009, but as I double checked it was a 2007 which is why I was having trouble. Thanks again!!
If your MacBook is from 2007 then you are stuck on Mac OS X Lion.
Upgrading from Lion(10.7.5) in 2020
