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Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
I have a family plan and invited my daughter to join my family sharing. She accepted but the Apple Music isn’t letting her use Apple Music. I have checked to see if it is on through just my device and it is. What else can I check or do?
iPhone 11
Hello Janicep527,
It sounds like your daughter is having trouble using Apple Music with Apple Music. Are you the organizer of the family sharing group? If so, let’s make sure that Apple Music is enabled in Family Sharing. Tap Settings > Your Name > Family Sharing > Apple Music. You should see “On” next to this option.
If these settings are correct, can you let us know what exactly happens when she attempts to use Apple Music? She may try to sign out of the iTunes Store and then sign back in.
Helpful steps are mentioned here: If you don't see your family's shared content
Have a great day!
Hello Janicep527,
It sounds like your daughter is having trouble using Apple Music with Apple Music. Are you the organizer of the family sharing group? If so, let’s make sure that Apple Music is enabled in Family Sharing. Tap Settings > Your Name > Family Sharing > Apple Music. You should see “On” next to this option.
If these settings are correct, can you let us know what exactly happens when she attempts to use Apple Music? She may try to sign out of the iTunes Store and then sign back in.
Helpful steps are mentioned here: If you don't see your family's shared content
Have a great day!
Janicep527,
Is she signed into the iTunes Store with the same Apple ID that is associated with the Family Sharing account? If so, did she try to sign out and then sign back in? Is she using a compatible device listed in the system requirements section of the article we sent?
All the best.
I am the organizer of the family sharing. I already checked that and did all those steps. When she goes to Apple Music on her device, it says “to try free trial...”
We tried that. She clicked on the link I sent her with the invite. She is using an Apple iPhone 11.
Apple Music not working for family sharing
