screen reamins unresposive after pressing swtich on button. screen starts after repeated pressing of the switchnin butyon

screen reamins unresposive after pressing swtich on button. screen starts after repeated pressing of the switchnin butyon

iPad Air, iPadOS 13

Posted on Aug 22, 2020 9:37 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2020 5:57 AM

I understand. The next thing to check is your charging system. Do you have access to another Apple device that charges via Lightning? You need to try another known good USB cable connected to another known good power source. Make sure that that charging combination works on another iPhone or iPad running iOS 13. Then plug it into your iPad.


Connecting a known good charging source to your iPad should cause the iPad to come to life. If the battery is simply flat, you should get the Apple logo and a comment to wait until it charges a little before attempting to power the iPad up. If so, figure out if it's your cable (more likely) or your power source (less likely) that caused your problem. If you still get no response, it's time for a visit to Apple for a diagnosis.

3 replies
Question marked as Top-ranking reply

Aug 23, 2020 5:57 AM in response to nishant115

I understand. The next thing to check is your charging system. Do you have access to another Apple device that charges via Lightning? You need to try another known good USB cable connected to another known good power source. Make sure that that charging combination works on another iPhone or iPad running iOS 13. Then plug it into your iPad.


Connecting a known good charging source to your iPad should cause the iPad to come to life. If the battery is simply flat, you should get the Apple logo and a comment to wait until it charges a little before attempting to power the iPad up. If so, figure out if it's your cable (more likely) or your power source (less likely) that caused your problem. If you still get no response, it's time for a visit to Apple for a diagnosis.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

screen reamins unresposive after pressing swtich on button. screen starts after repeated pressing of the switchnin butyon

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.