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Level 1

4 points

ipad pro frozen

ipad pro froze on connect to itunes and then goes to freeze on apple symbol when connected. iTunes says is not able to restore

Any tips?

iPad Pro 12.9-inch Wi-Fi, Cellular

Posted on Aug 23, 2020 4:42 PM

Top-ranking reply

Community+ 2024

Level 10

288,956 points

Posted on Aug 23, 2020 4:51 PM

Your iPad appears to indicate a failure of the OS - requiring reload via iTunes.

This support page may be helpful with troubleshooting restore issues:

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