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Why doesn't my purchase qualify for a refund?

Tonight, an annual subscription purchase was created in the Meditopia app. The purchase was created by accident by my 9-year-old brother. The Apple Store support site denies me a refund, and all my emails are answered: "We have determined that your purchase does not qualify for a refund." I will be grateful for your help.


[Re-Titled by Moderator]

iPhone 7 Plus, iOS 13

Posted on Aug 24, 2020 12:17 AM

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Question marked as Top-ranking reply

Posted on Aug 24, 2020 1:13 AM

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

5 replies
Question marked as Top-ranking reply

Aug 24, 2020 1:13 AM in response to Kate2598

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

Why doesn't my purchase qualify for a refund?

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