Unable to use my old phone

iv got my old phone mended and passed it on to my teenage son to use

but he still can’t use it due to having a activation lock on it

it’s asking for a password for a email address that I’ve not had for years

and I don’t know how to get the password for the email address

iPhone 7

Posted on Aug 24, 2020 4:39 AM

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1 reply

kb1951

Level 10

126,551 points

Aug 24, 2020 4:43 AM in response to Kickboxer28

See if this helps: https://support.apple.com/en-us/HT201487

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Unable to use my old phone

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