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I am unable to download apps (free) because “my payment has been declined” and when I try to update the billing, it fails cause of active subscription which I am unable to cancel because “payment is declined”. Please how do I go about this?

This is what it keeps showing me

iPhone 7 Plus, iOS 13

Posted on Aug 24, 2020 12:08 PM

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Question marked as Top-ranking reply

Posted on Aug 24, 2020 12:33 PM

If you have another credit card, try adding it to your payment method as a second form of payment. Once the card is added, promote it to be the primary payment method. You should then be able to remove the card that is being declined.

4 replies

Aug 24, 2020 12:12 PM in response to chanda147

See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005. To resolve this, add a new payment method or update the billing information for your current payment method.


If you need additional help, use this support link from the document https://support.apple.com/contact  or use:

 

Apple telephone support https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.

 

Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.

 

iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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Also see: Fix ‘Your Payment Method Was Declined’ Error In App Store https://www.addictivetips.com/ios/fix-your-payment-method-was-declined-error-in-app-store/. If you need more help here, use the support links above.

I am unable to download apps (free) because “my payment has been declined” and when I try to update the billing, it fails cause of active subscription which I am unable to cancel because “payment is declined”. Please how do I go about this?

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