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I am unable to download apps (free) because “my payment has been declined” and when I try to update the billing, it fails cause of active subscription which I am unable to cancel because “payment is declined”. Please how do I go about this?

This is what it keeps showing me

iPhone 7 Plus, iOS 13

Posted on Aug 24, 2020 12:08 PM

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Question marked as Apple recommended

If you have another credit card, try adding it to your payment method as a second form of payment. Once the card is added, promote it to be the primary payment method. You should then be able to remove the card that is being declined.

Posted on Aug 24, 2020 12:33 PM

4 replies

Aug 24, 2020 12:12 PM in response to chanda147

See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005. To resolve this, add a new payment method or update the billing information for your current payment method.


If you need additional help, use this support link from the document https://support.apple.com/contact  or use:

 

Apple telephone support https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.

 

Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.

 

iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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Also see: Fix ‘Your Payment Method Was Declined’ Error In App Store https://www.addictivetips.com/ios/fix-your-payment-method-was-declined-error-in-app-store/. If you need more help here, use the support links above.

I am unable to download apps (free) because “my payment has been declined” and when I try to update the billing, it fails cause of active subscription which I am unable to cancel because “payment is declined”. Please how do I go about this?

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