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MacBook sign in starts the startup process but never gets passed the grey/white screen once the time bar is fully black.

Does anyone know why it won’t finish the startup process, or how to correct it?

MacBook Pro 13″, macOS 10.15

Posted on Aug 24, 2020 3:10 PM

Best reply

BDAqua

Level 10

240,107 points

Posted on Aug 24, 2020 6:08 PM

Either a SW or HW problem, try this...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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MacBook sign in starts the startup process but never gets passed the grey/white screen once the time bar is fully black.

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