iMac 27" 2020 Camera Not Working

I just received my brand new 27" iMac today and the camera is not working on any app. I tried everything from trying different apps, rebooting, reinstalling OS, Safe Mode, different login, etc. NOTHING is working. Any ideas?

Posted on Aug 24, 2020 8:07 PM

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13 replies

Aug 26, 2020 1:15 PM in response to bryanjazz

Apple did an exchange. It was very easy. If they do one for you, they'll email you a return label, you'll arrange for a pickup from the carrier, and once they receive the old computer they'll ship the replacement expedited. I spent almost 2 hours troubleshooting with support. Nothing worked. Good luck on resolving your issue. I'll let you know on this thread how it turns out with the replacement.


Aug 27, 2020 9:39 PM in response to David Milne

Initiated my return yesterday. Took all of 10 minutes (actually waited on hold longer than I talked to a support specialist). With expedited shipping my replacement should arrive in 2 weeks (probably because of the specific configuration I ordered). I, too, hope the replacement is fine. Gotta say Apple support has been a consistently good experience for me for many years.

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iMac 27" 2020 Camera Not Working

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