I just received my brand new 27" iMac today and the camera is not working on any app. I tried everything from trying different apps, rebooting, reinstalling OS, Safe Mode, different login, etc. NOTHING is working. Any ideas?
Apple did an exchange. It was very easy. If they do one for you, they'll email you a return label, you'll arrange for a pickup from the carrier, and once they receive the old computer they'll ship the replacement expedited. I spent almost 2 hours troubleshooting with support. Nothing worked. Good luck on resolving your issue. I'll let you know on this thread how it turns out with the replacement.
Please call AppleCare.
Received my replacement computer. The first thing I did after logging in was test my camera. It worked. THEN I updated the software and tried again. All is well! I hope you have the same success!
Initiated my return yesterday. Took all of 10 minutes (actually waited on hold longer than I talked to a support specialist). With expedited shipping my replacement should arrive in 2 weeks (probably because of the specific configuration I ordered). I, too, hope the replacement is fine. Gotta say Apple support has been a consistently good experience for me for many years.
Wow. Thanks for the update. Glad Apple service is easy. Sadly, though, looks like it’ll be another few weeks, after waiting so long(!), until I “have” my new Mac. I’ll post updates here as well in case others have this issue and stumble across this thread.
Wow. Thanks for the update. Glad working with Apple support is easy. Sadly, it looks like it’ll be a few more weeks until I “have” my new computer. Oh well. I’ll post updates here, too, in case others have this issue and stumble across this thread.
Wow. Thanks for the update. Glad working with Apple support is easy, as has usually been my experience. Sadly, it looks like it’ll now be a few more weeks until I “have” my new computer. Oh well. I’ll post updates here, too, in case others have this issue and stumble across this thread.
I am having the same problem with my new 27” iMac which arrived yesterday. I wonder if this reflects a manufacturing issue. Guess I will call Apple. Did you have any luck?
I just initiated the return yesterday and my new computer will be here tomorrow! Super happy with Apple. Let's just hope we don't experience this again. Hope they get your machine to you quickly!
Done deal! Sales support was fantastic!
Great, very glad that did it.
That’s great news! Hope both our machines have good cameras this time. Thanks for sharing and good luck!
Good to hear, I'm setting up my new 27" now (typing on it), camera worked fine out of the box.
iMac 27" 2020 Camera Not Working
