Face ID

Question

Level 1

8 points

Face ID

My face ID didn’t work. When i try activate it it doesnt find my face. Then it says ”face id cant be used” ”try again later”

iPhone 11, iOS 13

Posted on Aug 24, 2020 11:05 PM

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Answer 1

deggie

Level 10

167,525 points

Aug 25, 2020 6:42 AM in response to eelis777

Most likely your True Depth camera is not working correctly. Click on the Contact Support link at the top right of this page to start the service process.

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Answer 2

Aug 25, 2020 2:03 AM in response to eelis777

Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you. You can't create a new appearance if you're wearing a face mask.

To set up an alternate appearance:

Go to Settings > Face ID & Passcode. If asked, enter your passcode.
Tap Set Up an Alternate Appearance.
Look straight into your iPhone or iPad and place your face inside the frame.
Gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.
When you finish the first Face ID scan, tap Continue.
Gently move your head to complete the circle for a second time.
When Face ID setup is complete, tap Done.

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