I have an iPad (my neighbours and she has no idea what model/version it is!) which says iPad is disabled connect to iTunes. I have an official apple usb cable. I have a MacBook Air with the latest software. When I connect the iPad to the MacBook nothing happens. When I open music (iTunes?) nothing happens. Please help!
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If you have any difficulties with you iPad being recognised by your computer, this support page may be helpful with troubleshooting:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Perhaps this will help with troubleshooting the problem:
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
Thanks but when i turn the ipad off and then press the home screen and connect to macbook nothing happens. It just turns on and says its disabled again. it doesnt go into recovery mode as per the instructions
iPad disabled
