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jyu_bonk Author

Level 1

4 points

Macbook Pro 13" 2020 not charging even plugged in.

Hi,

I know that a lot post on this discussion page already has this title however my issue is quite different from others.

I just get my Macbook Pro 2 days back and start setting up my Macbook and downloading all iCloud/iTunes/Photos to my Macbook (~500gb of data), I prevent the harddisk to sleep so that I can leave it overnight while my Macbook downloading all the data.

My Macbook has been plugged to power point all the way, it shows plugged in but battery not charging. There is one time, my battery keep draining from 100% -> 2% while plugged in and no charging is started.

Already contacted Apple Support and they asked to reset SMC -> already done that but don’t know whether it’s fixing my issue or not.

Is this normal happen to the new power management on Macbooks?

MacBook Pro with Touch Bar

Posted on Aug 25, 2020 9:39 AM

Top-ranking reply

Kappy

Level 10

361,885 points

Posted on Aug 25, 2020 11:17 AM

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

About the Standard Warranty:

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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Macbook Pro 13" 2020 not charging even plugged in.

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