You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, my iPhone X has been shutting down a lot recently and the battery health is still good and supports peak performance. When it turned off today, it just wouldn't turn on and the Apple logo came and went away about 10 times and then the phone turned on. It is on the latest iOS version 13.6.1. Does anyone else have this problem and what is the solution?
iPhone X
Hi there haider8,
We understand you're experiencing an issue with your iPhone X shutting down unexpectedly, and we'd like to see if we can assist.
Does the iPhone then power back on by itself?
If so, review this resource: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly
Cheers!
Hi,
When I took the phone to Apple store, the technician at Genius Bar went through the analytics in my phone’s settings and found unusual activity and advised me to claim on my guarrantee.
I contacted John Lewis as I had bought the phone from them with 2 years guarrantee and they replaced it for me as there was a problem in the chip which couldn’t be fixed.
Hope this helps.
I have been experiencing same thing
me also. Any update on that issue? What did you do about it?
thanks!
iPhone X keeps shutting down
