Apple ID and iCloud problems

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Level 1

8 points

Apple ID and iCloud problems

Apple ID seems active when I put new iPhone XR down when still active and when I go to home screen I get notice I must again enter Apple ID Password. This happens intermittently. Also when I try to update Apple ID it just spins continually and doesn’t complete. I don’t have another Apple ID. I bought this new iPhone and transferred information from iPhone 6s via iCloud. Have contacted Apple but no response yet. Read all searches about what may be wrong but nothing works. I don’t want to reset the iPhone. Does anyone know of a definite way of resolving this issue through my iPhone?!

Posted on Aug 26, 2020 9:05 AM

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Answer 1

Best reply

Eric Root

Level 10

684,117 points

Aug 26, 2020 10:50 AM in response to Wayne-72

. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.

If necessary

Hard reset.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Backup - Restore your device from an iCloud or iTunes backup.

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Answer 2

Eric Root

Level 10

684,117 points

Aug 26, 2020 11:47 AM in response to Wayne-72

If the phone is new, you are entitled to 90 days of free telephone support from Apple. Try contacting them again.

Apple Support Contact.

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat.

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Answer 3

Wayne-72 Author

Level 1

8 points

Aug 26, 2020 10:58 AM in response to Eric Root

No I don’t have access to any other. Apple System status indicates all working normally yet to reply I had to enter Apple ID password again. This also happens to other apps. I have tried power off and other instructions but nothing works. Any suggestions?!

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Answer 4

Wayne-72 Author

Level 1

8 points

Sep 3, 2020 8:20 AM in response to Eric Root

I don’t have access to any other network. I tried changing it but didn’t work. I don’t want to reset my XR iphone or do a factory reset. The phone is an upgrade and I fear I might lose relevant functions if I tried.

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Answer 5

Sep 3, 2020 10:33 AM in response to Wayne-72

Dear Wayne-72

if you have a desktop with the the latest iTunes please plug in you iPhone and reset via iTunes, or feel free to do a all system setting reset instead of restoring you phone to default factory. if issues still persist contact apple support.

Thanks

Click the button Helpful below if this information was helpful.

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Answer 6

Eric Root

Level 10

684,117 points

Sep 3, 2020 10:23 AM in response to Wayne-72

If the phone is new, you are entitled to 90 days of free telephone support from Apple. Try contacting them again.

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Apple ID and iCloud problems

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