When I try to download an app a message tells me my iTunes and App Store have been disabled. When I look in settings it says I'm signed into iCloud and everything is enabled. What do I do, please help?
iPhone 7, iOS 13
According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support
"Contact Apple Support for help.
If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."
According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support
"Contact Apple Support for help.
If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."
BNjn003 wrote:
Thank you. I did that and I got a message in red that reads, Your account has been disabled in the App Store and iTunes. Any other suggestions? Thanks again.
When I click on: contact Apple Support, I see this:
Is that where you see "a message in red?"
Thank you. I did that and I got a message in red that reads, Your account has been disabled in the App Store and iTunes. Any other suggestions? Thanks again.
N
iTunes and App Store have been disabled
