Issue Logging in to iMessage after updating to Catalina

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Level 1

4 points

Issue Logging in to iMessage after updating to Catalina

Hey All,

I have a Late 2015 MBP that I just completed an update to Catalina (version 10.15.6). I cannot get iMessage to accept my Apple ID. I know I have the correct login because I tried to login to my account via web and it worked, and I am posting here.

It will either say an error occurred or the following:

"Could not sign in to iMessage.

The user name or password was incorrect. Try again."

MacBook Pro Retina

Posted on Aug 27, 2020 5:49 PM

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Answer 1

Axel Foley

Level 10

150,972 points

Aug 27, 2020 6:18 PM in response to zpose

Can be related to a server side error-

Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not resolve things then-
Try signing on to iMessage after a few hours if this happens to be a server side issue.

Axel F.

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Issue Logging in to iMessage after updating to Catalina

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