Login question on itunes store

Sheila,

Restart your PC and try once more. If that does not help, try the suggestions in this guide: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

If none of that helps, contact Apple Support.

Hello Sheila,

If it is a password problem, go to appleid.apple.com and click on "Forgot Apple ID or password" as shown below.

If it is a different problem, pls post the specifics.