Recent and frequently used emojis are not updated

Question

Recent and frequently used emojis are not updated

Hello Community

I’ve got a problem since I updated my iPhone to ios 13 which is frequently used emojis are not updated at all. Even the last page I used of emojis not showing the same where I left it before. All the time it is showing this page of emojis which I didn’t use it recently.

I tried all the possible ways such as removing emojis from keyboard, resetting keyboard dictionary. Even I tried to reset my iPhone to factory settings, it works at first but after I restore my backup same problem will come again.

please help me, I’m suffering more than a year now.

any one have same problem and he can fix it let me know.

Thanks

I have iPhone X running ios 13.6.1

regards

Ahmed

iPhone X

Posted on Aug 28, 2020 1:30 PM

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Answer 1

jdo_apple

Community Specialist

Aug 29, 2020 1:14 PM in response to AhmedALHasani

Hello AhmedALHasani!

We see from your post you are having some trouble with your recently used emojis not updating properly. Let's see what we can do to get those appearing properly. To start, it looks like in your screenshot you have a different category selected other than the "Recent" one. If you select the clock icon in the bottom left corner of the keyboard does it show the recent emojis for you there? Selecting that option should take you straight to the recent category.

If the issue continues we recommend reaching out to our direct support lines to further troubleshoot. You can find them here: Get Support

We hope that helps. Take care!

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Answer 2

Aug 30, 2020 2:02 AM in response to jdo_apple

If I clicked on the clock icon it shows me the the frequently used tap But they are not updated at all

they are just like this

even if I use another emoji rather than those in the list, it’s not updating and not appearing here.

whenever I click on emoji icon it shows that tap which I sent it before, even If I change the tap and close the emojis, when I open it again it returns to that tap.

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Answer 3

Sep 13, 2020 2:34 PM in response to AhmedALHasani

Hello!👀

is anyone here to respond?

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Recent and frequently used emojis are not updated

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