Disappearing desktop folders-Catalina

Within the last few days all documents and folders on my desktop disappeared from my desktop and seem to be now in my iCloud drive. (brand new 10 core i9 iMac.) When I attempt to download those documents back to my desktop the iCloud drive won't let me. This is a real problem. Yes I have logged in properly to iCloud, yes I have my password and login information correct, yes I have quit out of everything and restarted multiple times. I have no problems with any of this stuff in high sierra on my mac mini or on my laptop. Please help.

iMac 27″, macOS 10.15

Posted on Aug 28, 2020 5:45 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2020 2:22 PM

Hello brianfromwoodacre,


Welcome to Apple Support Communities. We're glad you've joined us here. Congratulations on your beautiful new iMac. We hope you love it!


We see from your post that while setting up your new iMac you may have inadvertently enabled the feature to Add your Desktop and Documents files to iCloud Drive. Let's try to reverse that now so you can enjoy your preferred Desktop view.


  • Scroll down in the link above to "Turn off Desktop and Documents". We'll include the steps here for your reference:
      • "When you turn off Desktop & Documents Folders, your files stay in iCloud Drive and a new Desktop and Documents folder is created on your Mac in the home folder. You can move files from iCloud Drive to your Mac as you need them, or select all of your files and drag them to the place you want to keep them.
      1. From your Mac, choose Apple menu  > System Preferences. Click Apple ID, then click iCloud.
      2. Next to iCloud Drive, click Options.
      3. Deselect Desktop & Documents Folders.
      4. Click Done."


  • A word of caution: Be sure to read the note at the bottom of the article to ensure a copy is saved and protect your files:
    • "If you turn off iCloud Drive or sign out of iCloud, you have the option to keep a local copy of your files that are in iCloud Drive. Whether you decide to keep a local copy or not, a new Desktop and Documents folder is created in your home folder. If you choose to keep a local copy, your files in iCloud Drive are copied to a folder called iCloud Drive (Archive) in your home folder. Then you have the option to move any files that were in your iCloud Desktop and Documents, back to your new local Desktop and Documents."


We trust these tips will get your items back on the Desktop, right where you want them. Let us know if you have any questions.


All the best!

1 reply
Question marked as Top-ranking reply

Aug 29, 2020 2:22 PM in response to brianfromwoodacre

Hello brianfromwoodacre,


Welcome to Apple Support Communities. We're glad you've joined us here. Congratulations on your beautiful new iMac. We hope you love it!


We see from your post that while setting up your new iMac you may have inadvertently enabled the feature to Add your Desktop and Documents files to iCloud Drive. Let's try to reverse that now so you can enjoy your preferred Desktop view.


  • Scroll down in the link above to "Turn off Desktop and Documents". We'll include the steps here for your reference:
      • "When you turn off Desktop & Documents Folders, your files stay in iCloud Drive and a new Desktop and Documents folder is created on your Mac in the home folder. You can move files from iCloud Drive to your Mac as you need them, or select all of your files and drag them to the place you want to keep them.
      1. From your Mac, choose Apple menu  > System Preferences. Click Apple ID, then click iCloud.
      2. Next to iCloud Drive, click Options.
      3. Deselect Desktop & Documents Folders.
      4. Click Done."


  • A word of caution: Be sure to read the note at the bottom of the article to ensure a copy is saved and protect your files:
    • "If you turn off iCloud Drive or sign out of iCloud, you have the option to keep a local copy of your files that are in iCloud Drive. Whether you decide to keep a local copy or not, a new Desktop and Documents folder is created in your home folder. If you choose to keep a local copy, your files in iCloud Drive are copied to a folder called iCloud Drive (Archive) in your home folder. Then you have the option to move any files that were in your iCloud Desktop and Documents, back to your new local Desktop and Documents."


We trust these tips will get your items back on the Desktop, right where you want them. Let us know if you have any questions.


All the best!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Disappearing desktop folders-Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.