You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Locked iPad

I got an iPad 2 from a lovely neighbour and sadly it was locked even though they kept removing it from their devices. How can I bypass this?

Posted on Aug 29, 2020 12:32 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2020 12:45 PM

Without the Apple ID and Password of the original owner, you will not be able to use the device. Your lovely neighbor must remember her Apple ID. If not, can she produce the original receipt which apple will require to help you. Check these links...

Turn off Activation Lock - Apple Support

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

2 replies
Question marked as Top-ranking reply

Aug 29, 2020 12:45 PM in response to tatyana205

Without the Apple ID and Password of the original owner, you will not be able to use the device. Your lovely neighbor must remember her Apple ID. If not, can she produce the original receipt which apple will require to help you. Check these links...

Turn off Activation Lock - Apple Support

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Aug 29, 2020 3:46 PM in response to tatyana205

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.

Locked iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.