Iphone 11 Pro Max called 911 on its own twice now

For the second time in a few days, my iPhone 11 Max Pro, which was sitting in a phone holder on my bike, started calling 911 on its own. Before initiating the call on its own, a siren like sound went off and it began the call. I got the call stopped but the police then called me to find out what was going on. Very embarrassing. Has anyone experienced this?

Posted on Aug 29, 2020 2:39 PM

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Question marked as Top-ranking reply

Posted on Aug 30, 2020 12:33 PM

Hey there Billmisretired,


We understand you're experiencing an issue with your iPhone 11 Pro Max making emergency calls, and we'd like to share a resource that can help.


Check it out here: Use Emergency SOS on your iPhone


Specifically, take a look at the section below:

"Here's how to make the call on iPhone 8 or later:

  1. Press and hold the side button and one of the Volume buttons until the Emergency SOS slider appears.
  2. Drag the Emergency SOS slider to call emergency services. If you continue to hold down the side button and Volume button, instead of dragging the slider, a countdown begins and an alert sounds. If you hold down the buttons until the countdown ends, your iPhone automatically calls emergency services."


Since this occurs while riding your bike, it may be that the phone holder is pressing the side button and one of the Volume buttons, causing this to occur. If you'd like to disable this feature, check out the "Turn off Auto Call" section.


Take care!

2 replies
Question marked as Top-ranking reply

Aug 30, 2020 12:33 PM in response to Billmisretired

Hey there Billmisretired,


We understand you're experiencing an issue with your iPhone 11 Pro Max making emergency calls, and we'd like to share a resource that can help.


Check it out here: Use Emergency SOS on your iPhone


Specifically, take a look at the section below:

"Here's how to make the call on iPhone 8 or later:

  1. Press and hold the side button and one of the Volume buttons until the Emergency SOS slider appears.
  2. Drag the Emergency SOS slider to call emergency services. If you continue to hold down the side button and Volume button, instead of dragging the slider, a countdown begins and an alert sounds. If you hold down the buttons until the countdown ends, your iPhone automatically calls emergency services."


Since this occurs while riding your bike, it may be that the phone holder is pressing the side button and one of the Volume buttons, causing this to occur. If you'd like to disable this feature, check out the "Turn off Auto Call" section.


Take care!

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Iphone 11 Pro Max called 911 on its own twice now

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