My computer screen won’t turn on
Hello! My screen suddenly won’t turn on. Any suggestions?
MacBook Pro 13″, macOS 10.13
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Try booting from the Recovery Volume. If the screen is still black, then it may have died. Connect an external monitor to determine if the display panel is bad or if the GPU has failed. If it does appear to be a dead display panel, then make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.
Contacting Apple Customer and Support Service
- Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
- If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
- Primary support help at Contact Support.
- To contact product and tech support: Contacting Apple for support and service including international calling numbers.