MacBook Pro (Retina, 15-inch, Late 2013) freezes beach ball folder with question mark have to restart

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Level 1

4 points

MacBook Pro (Retina, 15-inch, Late 2013) freezes beach ball folder with question mark have to restart

my MacBook Pro (retina 15 late 2013) freezes a couple times a day, sometimes after a couple hours sometimes a couple times an hour. When it freezes I see the beach ball spinning and can do nothing. I have to restart to get it to work again and then it works fine for a while. If I do not restart I will see a black screen with a folder and question mark after about 5-10 minutes. I have wiped the drive and reinstalled to the most current operating system and the problem continues (so I guess it is hardware related?). Any ideas would be greatly appreciated.

MacBook

Posted on Aug 30, 2020 5:12 PM

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Answer 1

Axel Foley

Level 10

150,978 points

Aug 30, 2020 5:44 PM in response to whoten

It appears that you may have completed some of the tasks that I am listing below however allow me to mention those regardless.

Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
Enter ➔ Safe Mode and see if the screen Freeze issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.

Thats all I have for now. Beyond the above recommendations, You can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support

Axel F.

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MacBook Pro (Retina, 15-inch, Late 2013) freezes beach ball folder with question mark have to restart

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