Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11 Pro Max stuck in Apple logo screen

My phone started glitching so I decided to turn it off to reset it. Once I did it wouldn't turn back on and it showed the apple logo. I let it sit for a few hours and the apple logo on the black screen started blinking every few minutes. I did a hard reset on it and its still not turning back on.


[Re-Titled by Moderator]

iPhone 11 Pro Max

Posted on Aug 31, 2020 12:14 AM

Reply
Question marked as Best reply

Posted on Aug 31, 2020 12:17 AM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

3 replies
Question marked as Best reply

Aug 31, 2020 12:17 AM in response to abbigaill2002

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

iPhone 11 Pro Max stuck in Apple logo screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.