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I am running 10.12.6 and need 10.13.6. Cannot get the update from the app store. Help?

I am running 10.12.6 and need 10.13.6. Cannot get the update from the app store. Help?

Posted on Aug 31, 2020 9:08 AM

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Question marked as Best reply

Posted on Aug 31, 2020 11:00 AM

If you can run 10.12.6 you can run 10.13.6.


The App Store Updates page only informs you of updates available for the OS you are currently running.

As you are running an older system then you are probably up to date on that system.


If you want to install a newer OS that is called an Upgrade. 


The model and year of your Mac will determine which macOS you can upgrade to,


Please use Safari to access the following links do not use Firefox


How to upgrade to macOS High Sierra - Apple Support


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS High Sierra.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

2 replies
Question marked as Best reply

Aug 31, 2020 11:00 AM in response to jeshuffield

If you can run 10.12.6 you can run 10.13.6.


The App Store Updates page only informs you of updates available for the OS you are currently running.

As you are running an older system then you are probably up to date on that system.


If you want to install a newer OS that is called an Upgrade. 


The model and year of your Mac will determine which macOS you can upgrade to,


Please use Safari to access the following links do not use Firefox


How to upgrade to macOS High Sierra - Apple Support


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS High Sierra.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

I am running 10.12.6 and need 10.13.6. Cannot get the update from the app store. Help?

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