Returning an Item

Has it been less than 14 days since the date of purchase?

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator. Please contact your Business Team to initiate a return for orders shipped directly to your business.

To my knowledge, personalised/engraved items are excluded from the 14-day unconditional return policy.

You can only return an item during 14 days after the purchase date.

See Returns & Refunds - Shopping Help - Apple